General Will my credit card information be secure? Is my personal/transaction information secure? Why should I open an online account? Does Bransfords have a news letter? Payment Will I receive an invoice for my transaction? How can I pay for my order? More FAQs What if I find a misprint or an error on the web site?

Shipping What are your shipping rates? What is your Free Shipping offer? Do you offer international shipping? If I order more than one product, do I have to pay for shipping on each of the items? Can I order a product and ship it to someone else? If I order today, when can I expect to receive my order? Purchases & Returns How do I exchange or return a product puchased from Bransfords?

General

Will my credit card information be secure?

Purchasing at Bransfords.com.au is 100% secure; All transactions are encrypted with an industry standard 128 bit SSL encyption certificate from Thawte, a VeriSign subsidary! Our store runs on a dedicated server enviroment further ensuring your security.

We understand that in order for us to have a long-term relationship with you, our customer, we need to offer more than just great products at the best price - we need to earn your trust. We have gone to great lengths and hired the best in the Industry to ensure that Bransfords.com.au is one of the safest online shopping systems around.

If you have any questions please contactus at www.Bransfords.com.au/scripts/contactus.asp

Back to Top

Is my personal/transaction information secure?

Yes, it is. You are protected by the same 128 bit SSL encyption technology that protects your information.

Why should I open a Bransfords online account?

Opening an online account gives you the following benefits:

• Benefit from express checkout service and an easy order tracking process.
• Stay informed about Bransfords sales and special events.
• Enjoy 24 hour secure shopping at Bransfords.
• Creating a Bransfords account is absolutely FREE.

Payment

Will I receive an invoice for my transaction?

Yes, you are provided with a printable Tax Invoice which can be accessed at any time by logging into your account.

What are the different ways I can pay for my order?

Currently we accept credit cards which we process offline in store. You can also call in your order or payment. We will be accepting PayPal very soon.

Back to Top

Shipping

What are your shipping rates?

At Bransfords.com.au we aim to keep the shipping costs to a minimum. Our shipping rates are broadly based on Australia Post shipping rate.

Our System calculates the cost of shipping using the average cost based on State of delivery and the weight of the goods purchased. If for some reason your shipping charge is well above the actual shipping cost, you will receive a refund for difference at our discretion.

Back to Top

Do you offer international shipping?

International bulk orders may be arranged by contacting us.

If I order more than one product, do I have to pay for shipping on each of the items?

NO, the shipping is calulated by order based on state of delivery and total order weight.

Back to Top

Can I order a product and ask you to ship it to someone else?

Yes, email us or enter the address of the person you wish to ship to at time of checkout.

If I order today, when can I expect to receive my order?

Most items are dispatched within 36 hours of your payment being received. Once items are dispatched, regular Australia Post delivery times apply.

Back to Top

Purchases & Returns

How do I exchange or return a product puchased from Bransfords?

Yes we do accept returns provided they meet our returns policy. After reading our policy, please contact us to arrange the return and refund.

Back to Top

More FAQs

What if I find a misprint or an error on the web site?

We try to ensure that we provide you with the most up-to-date and accurate information. However, in the event that you do see any typos or errors on our web site, please let us know and we'll make it right. Please contact us.

 

Back to Top